Contact Us

Tell us what you need help with and we will direct your request to the right support process for our oils, diffusers, body products and home care items.

Orders and products

For an order status, item use question, missing accessory or product detail, include the order number when you have one and the item name. For a delivery or tracking question, share the destination area and the latest tracking status. If an address needs changing, contact us as soon as possible because dispatch can limit changes.

Damage, wrong items and returns

For a broken bottle, leakage, contamination, wrong item or missing piece, describe the issue and attach photographs when practical. Contact us within 30 calendar days after delivery for an eligible return or exchange request, and wait for approval before mailing an item. Non-defective returns must be new and unused with original packaging, tags and accessories. A free prepaid label is in the parcel; contact us if it is missing. We charge no restocking fee, and exchanges depend on stock. After approval, we process and initiate the original-method refund within 10 days; banks may need extra posting time.

Payment, privacy and policy questions

For a payment authorization, refund, privacy request or question about these policies, explain the issue using the contact details below. Never send a complete card number, password or sensitive authentication code in an ordinary email. We may ask for limited order information to confirm the request securely.

Delivery expectations

Orders generally take about 1–2 business days to process after payment authorization. Estimated transit is 4–6 business days after shipment. Both periods are estimates. Eligible United States destinations and any shipping charge are confirmed at checkout.