Payment Policy

Payment for oils, diffusers, body care and home items is taken through the secure checkout. The payment methods you can actually use are those presented on that checkout page for your order.

Methods and card symbols

Icons in the footer are a visual display only. They do not guarantee that any named card or service is available for a particular customer, location or transaction. Review the final method, amount, currency and shipping charge in checkout before authorizing payment.

Authorization and order review

An authorization does not by itself guarantee that an order can be fulfilled. We may contact you if an item is unavailable or if a price, inventory or address issue needs resolution. Normal processing begins after authorization and takes about 1–2 business days. Once shipped, estimated transit is 4–6 business days. Neither estimate is a guarantee; eligible United States shipping destinations and any charge appear at checkout.

Returns and credits

Eligible defective and non-defective return or exchange requests may be made within 30 calendar days after delivery. Non-defective goods must be new, unused and in original condition with packaging, tags and accessories. Obtain approval before mailing a return using our instructions. The parcel includes a free prepaid return label; contact us if it is lost. No restocking fee applies. Exchanges depend on stock. After approval, we process and initiate a refund to the original payment method within 10 days. The bank may take additional time to post the credit.

Payment security

Do not send complete payment card numbers, passwords or authentication codes by ordinary email. If a charge looks unfamiliar, contact us with the order reference and the non-sensitive details needed to investigate.