Shipping Policy

We pack aromatherapy, home fragrance and personal care orders with care so bottles, diffusers and accessories can travel securely. The shipping destination and available services are confirmed during checkout.

Where we ship

Our current delivery configuration covers eligible addresses in the United States. We can accept an address only when a shipping option is offered at checkout. Shipping charges, including any free-shipping offer if available, are shown before payment; we do not promise a free rate where checkout does not show one.

Processing and transit

After payment is authorized, we normally process an order in about 1–2 business days. Once shipped, estimated transit is 4–6 business days. These are separate estimates, not guaranteed delivery dates. Holidays, weather, carrier disruption and destination restrictions can extend either period.

Tracking and addresses

When a carrier provides a tracking number, we share it using the order contact details. Please check the delivery address before placing your order. If it needs correction, contact us promptly with the order number; we can try to change it before dispatch, but a change cannot be guaranteed after handoff to the carrier.

Delayed, missing or damaged parcels

If tracking stops updating, a parcel appears lost, or a delivered parcel cannot be found, contact us with the order number and tracking details. Check the delivery area and with household members first when a parcel is marked delivered. We will review the carrier record and help determine the next step. Report damaged packaging, leaking or broken products, missing contents or a wrong item promptly, with photographs where possible.

Returns connected to delivery

Eligible returns or exchanges may be requested within 30 calendar days after delivery. This includes eligible defective and non-defective items. Contact us for approval before mailing anything back; a free prepaid return label is included in the parcel, and we can help if it is lost. Exchanges depend on stock. We charge no restocking fee. Once a return is approved, we process and initiate a refund to the original payment method within 10 days; the bank may need additional time to post it. See our Refund Policy for condition details.