FAQ

These answers cover common questions about our essential oils, diffusers, roll-ons, shower products and home care items.

What can I find here?

Our selection includes scent blends, diffusion products, body care, natural remedy style products and care accessories. Read the individual product page for ingredients, use directions and any product-specific cautions. We do not promise medical outcomes.

Where can my order be delivered and when?

The current shipping configuration accepts eligible United States destinations when a shipping option appears at checkout. The checkout displays any shipping charge or free offer. We usually process an authorized payment in about 1–2 business days, followed by an estimated 4–6 business days in transit after dispatch. These are separate, non-guaranteed estimates.

How do I track or correct an order?

We share tracking when the carrier supplies it. Contact us quickly with your order number for an address correction; we will try to help before dispatch. For a delayed, missing or marked-delivered parcel you cannot find, share the tracking details so we can review the carrier record.

Can I return or exchange an item?

Eligible defective and non-defective items can be requested for return or exchange within 30 calendar days after delivery. Non-defective products must be new, unused and in original condition, including packaging, tags and accessories. For damage, contamination, wrong or missing items, tell us what happened and include photos if possible. Contact us and obtain approval before mailing a return; follow the confirmed instructions. Exchanges depend on available stock.

Is there a label or restocking fee?

A free prepaid return label is included in the parcel. Contact us if it has been lost. We do not charge a restocking fee.

When and how is a refund made?

After approval, we process and initiate a refund to the original payment method within 10 days. Your bank may take more time to post the credit.

Which payment methods and privacy tools apply?

The available payment methods are the ones shown at checkout; the footer card symbols are illustrative. We use order, device and browsing information to operate the store as described in our Privacy Policy. You can review browser cookie controls and contact us about applicable privacy rights.