Refund Policy

We want oils, body care and home scent products to arrive as ordered. If an item does not work for your order, start a request with our support team rather than mailing it without instructions.

Request window and eligible items

Contact us within 30 calendar days after delivery to request an eligible return or exchange. We accept eligible non-defective returns as well as defective, damaged, contaminated, incorrect, incomplete or materially misdescribed items. A non-defective item must be new, unused and in its original condition, with its packaging, tags and accessories retained. We review the condition and the facts of each request before approval.

How to return or exchange

Send your order number, the items involved and a short explanation; photographs help for breakage, leakage, wrong items or missing parts. Wait for our approval and confirmed mailing instructions before sending the return. A free prepaid return label is supplied in the parcel. If the label is missing or lost, contact us for help. We do not charge a restocking fee. An exchange is subject to actual inventory when the request is handled.

Refund timing

After approval, we process the return and initiate the refund to the original payment method within 10 days. Your card issuer or bank may take additional time to make the credit visible. We cannot send a refund to a different payment method through an ordinary return request.

Order and delivery context

Payment authorization is followed by approximately 1–2 business days of order processing; estimated transit after dispatch is 4–6 business days. Neither estimate is a guarantee. Shipping availability and any charge are displayed at checkout for eligible United States addresses.